About this service
A plain-English guide for Integrated Care Boards, practice managers and anyone deciding whether to use this.
This page explains what this service is, what it does not do, what has been tested, and what an ICB would need to do to adopt it.
The problem in one paragraph
When a GP website supplier fails, every practice it served loses its website at the same time. The practices are still open and still seeing patients, but the page telling people how to contact them has gone. This has happened twice recently: Silicon Practice went into administration suddenly, and My Surgery Website is winding down with its service ending in March 2027. Each time, practices are left to rebuild from nothing.
What this is
A temporary information page for a GP practice. It shows the practice name, address and telephone number, how to request a repeat prescription, how to register as a new patient, opening hours, and what to do for urgent help including NHS 111 and 999.
It is built as one shared template with a small configuration file per practice. There is no content management system, no database, and no login. The code is static files that can be hosted on your own infrastructure.
What it is not
- Not a full GP practice website. It does not include online consultation, the NHS symptom checker, complaints procedures, privacy notices, staff lists or a practice boundary map. Those are required for a permanent site.
- Not an approved or audited service. It has not had an independent accessibility audit and no DSPT assessment has been completed.
- Not affiliated with the NHS. No NHS logo or branding is used. The header is deliberately neutral.
- Not a supplier arrangement. There is no company in the middle.
What has been tested
The process was run against the full ODS register of GP practices in October 2026:
| Stage | Result |
|---|---|
| Active practices in the register | 12,595 |
| Configurations generated automatically | 12,226 (97%) |
| Not generated — no telephone number in ODS | 335 |
| Not generated — Channel Islands, not NHS England | 34 |
Important limitation. The register provides the practice name, address and telephone number. It does not contain the interim contact email addresses, the registration link, or opening hours. Those must be supplied by the ICB or the practice before a page is fully useful. The register can also be out of date.
What an ICB would need to do
- Provide the enrichment data. Two role-based email addresses, the registration link and opening hours for each practice. This is the main piece of work.
- Host it. Any static web hosting will do. It does not need a database or a content management system.
- Decide who owns it. Someone needs to be responsible for keeping practice data current and applying updates.
- Complete information governance. A DSPT position and a review of whether the site falls within existing assessments.
- Commission an accessibility audit before permanent adoption.
Cost
There is no licence fee. The template is free to use and to modify. The ongoing costs are hosting, which is minimal for static files, and staff time to keep practice details current.
Security and data protection
- No patient data is collected, stored or processed. There are no forms and no login.
- No cookies, no analytics, and no third-party requests.
- Configurations contain organisational contact details only. No named individuals.
- The editing tool runs entirely in the browser. Form data is never sent to a server.
- The site is served with a strict Content-Security-Policy and standard security headers.
What to do next
Look at the demonstration, try the editing tool, and decide whether the approach is worth pursuing. If it is, the next step is a conversation about hosting, ownership and the enrichment data — not a procurement exercise.